Frequently asked questions

AIRCRAFT MAINTENANCE FREQUENTLY ASKED QUESTIONS

Why should I work with a factory authorized service center rather than an independent maintenance shop?
Factory authorized service centers offer many advantages. That includes complete, up-to-date service manuals and parts manuals, an inventory of authorized parts, factory training on your make and model, and most importantly, extensive experience with your make and model.

What kind of experience and training do your mechanics have?
Many of our mechanics have specialized factory training. This specialization means our staff has probably seen any issue your plane may have. We look for staff with a combination of good customer service attitude, leadership and overall experience with the brands we represent. We service more Diamonds and Mooneys than any other shop.

Do you have experienced “model specific” pilots on staff who are able to pick up and deliver my aircraft, help diagnose problems, test fly it, and train me if needed?
Our VP for Customer Service, Corbin Hallaran, is an ATP and CFI pilot well-versed with the products we sell. He is responsible for all the company pilots and contract pilots we use. His expertise enables us to better diagnose aircraft issues.

How do you quote work?
We provide firm quotes for known items such as annuals, oil changes and installations of new equipment. We provide estimates for repairs based on our experience with similar jobs. If unexpected issues arise, estimates are revised once the aircraft is inspected. We adjust final invoices to reflect our actual time spent on your job and final parts required.

What happens if you discover something unexpected while working on my airplane?
Once an inspection is completed, we contact the customer to discuss the discrepancies. Only authorized items will be addressed. We never bill for items that we have not discussed with you.

Do you provide “off-site” maintenance work when required?
We have mechanics who can travel to assist you when you are stranded. We simply charge for the mechanic’s time and operating costs of the plane involved.

Do you guarantee or warranty your work?
New installations and parts carry manufacturer warranties on the parts. We provide warranty for our labor.

If I am buying a plane from Premier Aircraft Sales, Inc., should I have Premier Aircraft Service do the pre-buy?
Our service shop is independent of the sales department and provides thorough inspections of all planes brought to them regardless of the owner. It also makes it easier for the sales department to follow up on your airplane if it is in our facility where we have free access to information.

Do you stock parts and why is that important?
We stock common Diamond and Mooney parts so our customers can count on being able to “drop in” for routine needs and to minimize downtime for inspections.

Can I talk directly to the mechanic working on my airplane?
Our Director and Assistant Director of Maintenance are familiar with the work going on with your plane and are available to answer your questions. Mechanics on the floor are also available when needed.

Is the size of the shop important? How many mechanics and inspectors do you have?
Size is important for two reasons. First, a larger shop can get your plane in and out in a timely manner. Second, it has the depth of staff to respond if your maintenance uncovers an unexpected problem that lengthens the time necessary to fix your plane.

What products or services do you provide that I won’t find at other shops?
We have obtained a Supplemental Type Certificate for a proprietary air conditioning system for the DA40-series aircraft. We are the world’s only source for CabinCool™ air conditioning systems. We also offer PowerPlus backup alternators, Lopresti Boom Beam Lights, and Premier Edition interiors. For Mooneys, we are authorized installers of Monroy long-range fuel tanks and provide complete G1000 support.

How will you take care of my airplane when it is in your shop?
Your airplane will be in our shop while work is proceeding. Before and after work on it, we will store your plane inside when space allows. Your plane will be washed and interior cleaned prior to returning it to you from any inspection.

Where are my logbooks kept during service work?
We have two locked safes where aircraft logs are kept during your inspection. They are only removed for review and entry of your repairs.

Why should I purchase parts from Premier?
Premier is an authorized Mooney and Diamond Service Center. We carry a large variety of items, including Mooney, Diamond, Cessna, Cirrus and Piper parts that come directly from the manufacturer and will include certifications.

How can I track my order?
Once your order ships, you will receive an email that will include your invoice and tracking information. From there, you can use the tracking number to track your package on UPS.com.

What if I need more than you’re showing in stock online?
Anything we do not have in stock we can have drop-shipped from the manufacturer.

Will my part come with any certifications?
All our parts are shipped with either a C of C, FAA 8130 or a Transport Canada Release Form which is an FAA 8130 equivalent.

What types of aircrafts do you supply parts for?
Mooney, Diamond, Piper, Cessna, Cirrus, Beechcraft, Epic, Evolution, and more!

What type of payment do you accept?
Currently, all payments online are done by Paypal. But you can call and place your order over the phone and pay with credit card, if preferred.

How do I know my order status?
Once your order is completed and shipped, you will be provided with a tracking number via email.

What about backordered items?
If there is a part you need that we do not have it in stock, we will order directly from the manufacturer and send an email with an estimated delivery date of your backordered items.

What if products I receive are damaged or missing?
Please be sure to inspect all parts that were received. We do allow a 30-day return on any part that was damaged in shipment. We will need proof that the package was delivered damaged (such as a photo the box and/or of the part itself).

What is your return policy?
There is a 30-day return policy on all parts excluding electronics. There is a 90-day warranty period on all parts.

What is a core charge?
A core charge is a form of deposit you pay until your old part is returned. Once the replacement part is returned, the core charge is refunded.

What if my order includes items with different delivery availability? (Can I have the option to ship as they come in or ship all at once?)
AUnless otherwise specified, available parts will ship immediately, and backordered parts will ship once they become available. There is the option to hold partial shipments and send once the entire order is complete.

What is your policy on returned parts?
We charge a 20 percent restock fee on items eligible for return.
Not found your question? Just ask us!
Conscientious care and exceptional service – it’s our mission every day.